Your IT works.
But is it managed responsibly?
Stable IT is essential. But responsible IT management goes further than keeping systems running. It connects daily management with security, continuity, recoverability and clear responsibilities.
From working IT to responsible management
The fact that your IT works today does not mean the most important digital risks are sufficiently controlled. Organisations depend on accounts, workstations, networks, cloud environments, suppliers and business-critical applications. A change in one component can affect the whole.
Responsible IT management therefore looks beyond availability alone. It also takes into account access, security, monitoring, recoverability, dependencies and the question of who is responsible for what.
This creates an IT environment that not only functions, but also remains manageable when the organisation changes or when something goes wrong.
Managing with a broader view
We do not manage IT as a collection of separate systems. We look at the coherence between technology, users, suppliers and business continuity.
Managing from a security foundation
Security is not a separate add-on. Security principles help determine how we set up and manage accounts, workstations, networks, access and back-up.
Risks in context
We look beyond individual systems and also assess the dependencies between locations, users, applications and suppliers.
Monitoring, testing and recovering
Measures should not just be in place. Where possible, we look at how they perform, the relevant signals and the ability to actually recover.
Oversight of the whole
We safeguard your interests across systems and suppliers, providing overview, clear agreements and coherent choices.
Six areas.
One responsibility.
Responsible IT management is not a collection of separate services. Workstations, infrastructure, security, back-up, support and suppliers all influence one another. That is why we manage these areas from one coherent approach.
Workstations and Microsoft 365
Working safely and manageably starts with properly configured devices, identities, applications and access.
View workstations and Microsoft 365Network and infrastructure
A reliable digital foundation with attention to availability, segmentation, connections and changes.
View network and infrastructureSecurity and monitoring
Combining security measures with visibility into relevant signals, deviations and events.
View security and monitoringBack-up and recovery
Managing back-ups with attention to dependencies, recovery time and demonstrable recoverability.
View back-up and recoveryService desk and support
Expert day-to-day support where solutions remain safe, manageable and appropriate.
View service desk and supportOversight of your IT
Overview and coordination across systems, suppliers, access, changes and responsibilities.
View oversight of your ITHow we organise day-to-day management
Good management is not a series of separate actions, but an ongoing process. We identify what requires attention, assess its significance and keep monitoring whether the chosen approach works.
Identify
We monitor reports, changes, risks and relevant events.
Assess
We determine the impact, urgency and the appropriate next step.
Execute
We resolve issues and implement changes in a controlled manner.
Monitor
We check the environment and monitor how measures perform.
Report
We share insight into status, points of attention and choices made.
Improve
We use signals and experience to further refine our management.
Clarity on who is responsible for what
Outsourcing IT management does not change the fact that your organisation remains responsible for digital risks and business continuity. That is why we make clear who decides, who executes and how external suppliers work together within the whole.
Malenco
- Day-to-day IT management and monitoring
- Security and back-up management
- Service desk and user support
- Coordination of technical changes
- Supplier management within the agreed scope
- Reporting and advice
Your organisation
- Business priorities and risk decisions
- Ownership of business processes and data
- Approval of major changes
- Authorisations and internal responsibilities
- Timely involvement in new plans
- Acceptance of residual risks
External suppliers
- Specialist management of their own solution
- Working within agreed access conditions
- Coordinating changes and maintenance
- Sharing relevant information in good time
- Cooperating with incident and recovery procedures
- No independent changes outside agreements
One party maintains oversight of the coherence on your behalf.
Also prepared for change and disruption
New technology, suppliers and changes can improve the digital environment, but they also change dependencies and risks. Good management therefore looks ahead and also prepares the response to disruptions.
New systems and suppliers
We assess in advance what a new solution means for network access, data, management, security, continuity and other systems.
Incidents and communication
When something goes wrong, clear actions, roles and communication lines are needed. We help assess, contain and specifically resolve the situation.
Recovery and continuity
A successful back-up is not the same as being able to demonstrably recover. That is why we also look at recovery order, dependencies, available capacity and realistic recovery times.
IT Management and Protection reinforce each other
IT Management ensures a stable, secure and manageable environment. Protection adds independent specialist analysis, assessment and review where needed.
IT Management
Realising, managing, supporting and improving.
Protection
Investigating, analysing, assessing and reviewing.
This is how working with Malenco begins
A good collaboration starts with insight into your organisation, environment and responsibilities. We then jointly determine what is needed for a controlled handover and structural improvement.
Getting acquainted
We discuss your organisation, current situation, responsibilities and key points of attention.
Taking stock
We map the IT environment, suppliers, dependencies, agreements and relevant risks.
Transfer and setup
We make clear agreements, carefully set up the management and address urgent improvement points in a controlled way.
Structural management and improvement
We manage the environment, support users and continue to advise on risks, continuity and change.
Discuss how your IT is currently managed
We discuss how management is organised, which responsibilities lie with your organisation and suppliers, and where risks or uncertainties may exist.
Schedule a conversation